R.K Smarak Mahavidyalya

Affiliated to Dr. Ram Manohar Lohia, Awadh University

College Code: 927

GRIEVANCE REDRESSAL CELL

GRIEVANCE REDRESSAL CELL
The Grievance Redressal Cell of R.K Smarak Mahavidyalya was formally constituted in July 2018 with seven members to probe or to act into the grievances which comprises of the Principal, Heads of the department and Class Teachers. It redresses the grievances at an individual as well as the class level and grievances of common interest. The Cell maintains a conducive and unprejudiced educational environment. Complaints of students and parents are redressed within 7 working days since they are received. All complaints are scrutinized by the management and the grievance redressal cell and the resolutions are recorded.
GRIEVANCE REDRESSAL COMMITTEE
S No. NAME DESIGNATION POSITION
1. Dr. Arun Kumar HOD HOD
2. Dr. Rinkoo Prasad Student Representative Student Representative
3. Miss Kanchan Women Wing Women Wing
4. Mithilesh Kumar Teacher Teacher
PROCEDURE TO REGISTER GRIEVANCE
1. The departmental level grievances are attended by the concerned class teachers who are mentors along with the department heads. The student coordinators and staff coordinators act as facilitators to communicate and sort out the grievances.
2. Unresolved grievances at the departmental level and association level are referred to the Grievance Redressal Cell of the institution. The students can approach the Grievance Redressal Cell of the institution with their complaints of common interest too. They can directly communicate them to the Principal or Management representatives.
3. Depending on the seriousness of the problem, the issues are settled by the Cell or by the Principal in consultation with other members of the management, parents, and faculty. With the collective efforts of all the stakeholders - the management, Class Teachers, staff coordinator, the Grievance Redressal Cell resolves the complaints promptly and efficiently.
GRIEVANCE MINUTES
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  • GRIEVANCE MINUTES
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